Shipping policy

At Ariellera, we are committed to delivering your order as quickly and securely as possible. We work with reliable shipping partners to provide a smooth delivery experience from our store to your door.

Shipping & Tracking

Orders are shipped using trusted carriers. Shipping costs and estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Once your order has been shipped, you will receive a confirmation email with your tracking information. Tracking details act as proof that your order has been dispatched and is on its way.

Processing Time

Orders are usually processed within 1 business day, excluding weekends and public holidays.

Please note that during busy periods, promotions, holidays, or high-demand launches, processing times may be slightly longer.

Delivery Times

Estimated delivery times are shown below:

Country / Region	Standard Shipping	Express Shipping
United States	6–12 calendar days	4–7 calendar days
United Kingdom	5–10 calendar days	3–6 calendar days
Canada	6–12 calendar days	5–9 calendar days
Australia	5–10 calendar days	4–7 calendar days
New Zealand	5–10 calendar days	—
European Union	5–9 calendar days	4–7 calendar days
Netherlands	6–12 calendar days	4–7 calendar days
Belgium	6–12 calendar days	4–7 calendar days
France	5–10 calendar days	4–7 calendar days
Germany	6–12 calendar days	4–7 calendar days
Austria	6–12 calendar days	4–7 calendar days
Luxembourg	5–10 calendar days	—
Spain	6–12 calendar days	4–7 calendar days
Ireland	5–9 calendar days	—
Denmark	6–12 calendar days	4–7 calendar days
Sweden	6–12 calendar days	6–9 calendar days
Switzerland	5–8 calendar days	—
United Arab Emirates	5–9 calendar days	—
Rest of the World	6–12 calendar days	—

Delivery times are estimates only and may vary due to carrier delays, customs processing, holidays, weather conditions, or other circumstances outside our control.

International Shipping

We offer international shipping to selected countries worldwide.

For international orders, delivery times may vary depending on the destination country and customs procedures. Any customs fees, import duties, taxes, or additional charges required by local authorities are the responsibility of the customer.

Customs delays, inspections, duties, or taxes are outside of our control and do not qualify for refunds, returns, or chargebacks.

Missing, Damaged, or Not Received Orders

If your order arrives damaged or if an item is missing, please contact us within 14 days of delivery with your order number, photos, and any relevant details so we can review the issue.

Please note that damaged outer packaging alone does not qualify for a refund or replacement if the product itself is undamaged.

If tracking shows that your order has been delivered, responsibility for the package transfers to the customer. In this case, please contact the carrier directly to file a claim or request proof of delivery. Claims submitted more than 7 days after the delivery date may not be eligible for review.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us within 15 minutes of placing your order.

Once your order has started processing or has been shipped, we are unable to make changes or cancel the order. Shipped orders cannot be canceled.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. If an incorrect or incomplete address is provided, we may not be able to update it once the order has started processing.

We are not responsible for packages delivered to an incorrect address provided by the customer.