Refund policy
At Ariellera, we believe lingerie should feel beautiful, confidence-boosting, and effortless to shop for. If something isn’t quite right with your order, we’ll do our best to help.
Eligible items may be returned within 30 days of delivery, provided they meet the conditions below.
Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, unwashed, and unaltered.
- The item must be returned in its original packaging.
- All tags, labels, and hygiene seals must remain attached and intact.
- The item must be complete, with no missing pieces, accessories, straps, or components.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
Returns showing signs of wear, washing, perfume, damage, makeup, deodorant, stains, removed tags or hygiene seals, or missing components may be declined.
For hygiene reasons, we cannot accept items that do not meet these conditions.
How to Start a Return
To request a return, contact us at:
Include your order number and the reason for your return request.
Once your request has been reviewed and approved, we will provide instructions explaining how and where to send your return. Returns sent without prior authorization will not be accepted.
Return Inspection
All returned items are inspected upon receipt to confirm that they meet our eligibility requirements.
We will notify you by email once the inspection is complete and let you know whether your return has been approved.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect, damaged, or defective item.
Original shipping costs are non-refundable unless the return is due to an error on our part.
Customs delays, carrier delays, missed delivery attempts, or delivery issues outside our control are not valid grounds for a return or refund.
Damaged, Defective, or Incorrect Items
We carefully inspect and package every order before shipment. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
- Your order number
- A clear photograph of the item
- A brief description of the issue
Once the issue has been reviewed, we will assist you with the best available solution.
Exchanges
We do not offer direct item-for-item exchanges.
If you would like a different size, color, or style, return the original item and place a new order once your return has been approved.
Bundles and Sets
Items sold as part of a set or bundle must be returned in full. Partial returns of sets or bundles may not be accepted.
All pieces, straps, accessories, and components included with the original order must be returned together.
Refunds
Once your return has been received, inspected, and approved, your refund will be issued to the original payment method within five business days.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
If you have not received your refund within five business days after approval, contact us at support@ariellera.com.
Final Sale Items
Items marked as final sale, clearance, or non-returnable cannot be returned unless they arrive damaged, defective, or incorrect.
Denials & Acceptance
Ariellera reserves the right to refuse any return that does not comply with this policy, including items that are used, incomplete, outside the return window, or sent to an unauthorized return address.
Denied returns may be shipped back to the original sender at the customer’s expense.
Customers may cancel their order within 15 minutes of purchase. After this timeframe, orders may already be in processing and can no longer be cancelled or adjusted.
By placing an order with Ariellera, customers acknowledge and agree to this Return Policy.
Need Assistance?
If you have questions or need help with a return, contact us at:
Our team will be happy to assist you.